Warranty & repairs

Step 2: Contact the seller/store

If you want to make a warranty claim because your product, for example, no longer works properly, this usually goes through the store or webshop where you purchased the product. Within the warranty period (standard 2 years) you take the defective item back to the store where you bought it. The seller is responsible for handling your warranty request. We are not the point of contact; therefore, it unfortunately makes no sense to fill out our service form.

Additional & Exceptions

There is an exception if you purchased our product through one of the following stores or channels:

• Through a marketplace where we are in fact the seller ourselves, where it is clearly stated on the invoice that you bought the product through an external seller. This may have been e.g. on Amazon's platform.
• Amazon & Argos (only from the 2nd year after purchase)

Step 3: Check if you meet the conditions

• If the retailer refers you to us (because we have agreements with them), you can contact us. To find out if your product will be repaired free of charge (excluding shipping costs), the following warranty conditions must be met.

• View the warranty conditions below:

Warranty Conditions

• The warranty applies if the product has been used in accordance with the instructions for use and for the purpose for which it was made.
• The original purchase receipt (invoice, receipt, or bill) must also be presented, showing the purchase date, the name of the retailer, and the article number of the product. If you purchased an accessory or part through our webshop, you can mention our name.
• Our warranty only covers manufacturing defects. This does not include glass accessories and accessories such as batteries, lamps, etc.
• Our liability is limited to the cost of repair and/or replacement of the product under warranty.
• The warranty is void if the defect (in any way) is caused by misuse, neglect, alteration, or incorrect adjustments. It is void when unauthorized persons make changes or repairs. The warranty is also void in the following cases:
  • For the repair of a household product used in a commercial environment;
  • For a repair due to incorrect installation in your home;
  • For the repair of any part whose serial number has been removed;
  • Where any additional equipment, not supplied or advised by Tristar Europe B.V., causes problems or damage related to the product or used with the product.

Step 4: How to submit a service request

If you meet the conditions and want to be eligible for repair or replacement, you can submit a request with us. You do this by filling out a service request here.

We will review your repair request and process it. If you meet the warranty conditions, we will ensure that you get a good and working device back. 

Good to Know

• A proof of purchase is necessary for us to assist you further.
• Unfortunately, we can only provide warranty within the 2-year warranty period.

Frequently Asked Questions